@BOOK{ColemanKhanna1995,
EDITOR = {Coleman, David and Khanna, Raman},
TITLE = {Groupware: Technology and Applications},
ADDRESS = {Upper Saddle River, NJ},
PUBLISHER = {Prentice Hall},
ISBN = {0-13-305194-3},
YEAR = {1995},
PAGES = {576},
NOTE = {Foreword by Thomas W. Malone},
}

@INCOLLECTION{AliothUlich1983,
AUTHOR = {Alioth, A. and Ulich, E.},
EDITOR = {Stoll, F.},
TITLE = {{Gruppenarbeit und Mitbestimmung am Arbeitsplatz}},
BOOKTITLE = {Arbeit und Beruf},
ADDRESS = {Weinheim},
PUBLISHER = {Beltz},
VOLUME = {2},
YEAR = {1983},
PAGES = {314--336},
}

@ARTICLE{Allen1990,
AUTHOR = {Allen, Christopher},
JOURNAL = {Applied Groupware},
TITLE = {Definitions of Groupware},
MONTH = {June},
VOLUME = {1},
YEAR = {1990},
PAGES = {1--2},
NOTE = {\url{http://www.alacritymanagement.com/DoG.html}, letzter Zugriff: 15.10.2013},
}

@BOOK{Allweyer2009,
AUTHOR = {Allweyer, Thomas},
TITLE = {{BPMN} 2.0 Business Process Model and Notation: Einf{\"u}hrung in den Standard f{\"u}r die Gesch{\"a}ftsprozessmodellierung},
ADDRESS = {Norderstedt},
PUBLISHER = {Books on Demand},
EDITION = {2. Auflage},
ISBN = {978-3-8482-4932-9},
YEAR = {2009},
PAGES = {168},
ABSTRACT = {BPMN (Business Process Model and Notation) hat als neuer Standard f{\"u}r die
Gesch{\"a}ftsprozessmodellierung binnen kurzer Zeit eine weite Verbreitung in der
Praxis gefunden. Alle wichtigen Modellierungswerkzeuge bieten die BPMN zur
grafischen Darstellung betrieblicher Abl{\"a}ufe an. Es lassen sich sowohl
fachliche Modelle als auch technisch ausgerichtete Diagramme erstellen, die als
Grundlage f{\"u}r die Ausf{\"u}hrung in einem Workflow- oder Business Process
Management-System (BPMS) dienen.Mit der zweiten Auflage wurde dieses Buch auf
die neue BPMN-Version 2.0 aktualisiert. Es kamen einige Konstrukte und
Diagrammtypen hinzu, unter anderem zur besseren Modellierung
unternehmens{\"u}bergreifender Prozesse.Das Buch f{\"u}hrt anhand zahlreicher
praxisorientierter Beispiele schrittweise in die BPMN ein. Ausgehend von den
grundlegenden Elementen zur {\"u}bersichtlichen Ablaufmodellierung werden nach und
nach alle Diagramme der BPMN 2.0 detailliert vorgestellt. Sie gewinnen
fundierte Kenntnisse der kompletten Notation und wissen, wie die verschiedenen
Sprachkonstrukte korrekt eingesetzt werden. },
}

@TECHREPORT{FeuersteinBerr1988,
AUTHOR = {Berr, Marie-Anne and Feuerstein, G{\"u}nter},
TITLE = {{Arbeits- und Kommunikationsanalysen aus Arbeitnehmersicht, Werkstatt-Bericht Nr. 47 des Landesprogramms {Mensch und Technik - sozialvertr{\"a}gliche Technikgestaltung}}},
INSTITUTION = {Ministerium f{\"u}r Arbeit, Gesundheit und Soziales des Landes Nordrhein-Westfalen},
TYPE = {Werkstatt-Bericht},
ADDRESS = {D{\"u}sseldorf},
NUMBER = {47},
ISBN = {3-89368-047-0},
YEAR = {1988},
PAGES = {136},
NOTE = {Gutachten},
}

@BOOK{BockMarca1995,
AUTHOR = {Bock, Geoffrey E. and Marca, David A.},
TITLE = {Designing Groupware: A Guidebook for Designers, Implementors, and Users},
ADDRESS = {New York},
PUBLISHER = {McGraw-Hill},
SERIES = {Computing},
ISBN = {0-07-006308-7},
YEAR = {1995},
PAGES = {231},
NOTE = {Foreword by Patricia B. Seybold},
ABSTRACT = {With the help of this unique guide, you'll be able to develop effective,
state-of-the-art solutions specifically for workgroups. Groupware experts
Geoffrey Bock and David Marca go beyond basic categories and technologies to
show the deeper issues involved in analyzing, designing, implementing, and
maintaining collaborative computing environments. Designing Groupware
translates these essential learning issues and technical foundations into the
kind of practical, "learn-by-doing" features you can use to devise and
construct more productive group software. },
}

@BOOK{BorghoffSchlichter1995,
AUTHOR = {Borghoff, Uwe M. and Schlichter, Johann H.},
TITLE = {{Rechnergest{\"u}tzte Gruppenarbeit: Eine Einf{\"u}hrung in Verteilte Anwendungen}},
ADDRESS = {Berlin},
PUBLISHER = {Springer},
EDITION = {1.},
SERIES = {Springer-Lehrbuch},
ISBN = {3-540-58119-7},
YEAR = {1995},
PAGES = {435},
}

@BOOK{BuderRehfeldSeeger91,
AUTHOR = {Buder, Marianne and Rehfeld, Werner and Seeger, Thomas},
TITLE = {{Grundlagen der praktischen Information und Dokumentation: Ein Handbuch zur Einf{\"u}hrung in die fachliche Informationsarbeit}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {K. G. Sauer Verlag},
EDITION = {{3. v{\"o}llig neu gefa{\ss}te Ausgabe}},
ISBN = {3-598-11048-0},
YEAR = {1991},
PAGES = {1230},
}

@BOOK{Burger1997,
AUTHOR = {Burger, Cora},
TITLE = {{Groupware. Kooperationsunterst{\"u}tzung f{\"u}r verteilte Anwendungen}},
ADDRESS = {Heidelberg},
PUBLISHER = {dpunkt-Verlag},
EDITION = {1.},
ISBN = {3-920993-60-8},
YEAR = {1997},
PAGES = {280},
ABSTRACT = {Die Verlegerin oder der Verleger , 15. Oktober 1998
Werkzeuge, die eine rechnergest{\"u}tzte Form der Zusammenarbeit erm{\"o}glichen,
werden als Groupware bezeichnet. Hierzu z{\"a}hlen beispielsweise elektronische
Post, Terminplanungs- und Workflow-Management-Systeme, Konferenzsysteme oder
Mehrbenutzereditoren. Sie alle basieren auf Mechanismen verteilter Systeme.
Dieses Buch bietet eine aktuelle Einf{\"u}hrung in die Praxis rechnergest{\"u}tzter
Kooperation. Ein einfaches Modell illustriert die grundlegenden Konzepte und
unterschiedlichen Verfahren f{\"u}r kooperative Verarbeitung in verteilten Systemen
(Client-Server-Modell, Objekt- und Agentenmodell sowie Vermittlungstechniken).
Die Autorin gibt einen systematischen {\"U}berblick {\"u}ber existierende Groupware und
zeigt, wie diese Verfahren
den Anforderungen einer Kooperationsunterst{\"u}tzung gerecht werden. {\"U}bungen
dienen dazu, die behandelten Themen zu vertiefen. Anhand von Animationen, Tools
zur Unterst{\"u}tzung der {\"U}bungen (BSCW, JDK, MICO, MOLE) und WWW-Live-Links auf
der beigef{\"u}gten CD k{\"o}nnen Erfahrungen im Umgang mit den Basismechanismen und
der Arbeitsweise der Werkzuge erworben werden. Auf der CD: - Animationen -
Tools (BSCW, JDK, MICO, MOLE) - WWW-links "Eine sehr praxisorientierte und
stets verst{\"a}ndliche Darstellung des Themas. ...
Insgesamt sehr empfehlenswert" (PIK 20 )
"Gut strukturierte, anschauliche Darstellung" (ekz-Informationsdienst ID 9/98) },
}

@INCOLLECTION{Bush1988,
AUTHOR = {Bush, Vennevar},
EDITOR = {Greif, Irene},
TITLE = {As We May Think},
BOOKTITLE = {Computer-Supported Cooperative Work: A Book of Readings},
CHAPTER = {1},
ADDRESS = {San Mateo, California},
PUBLISHER = {Morgan Kaufmann},
ISBN = {0-934613-57-5},
YEAR = {1988},
PAGES = {17--34},
}

@ARTICLE{Bush1945,
AUTHOR = {Bush, Vannevar},
JOURNAL = {The Atlantic Monthly},
TITLE = {As We May Think},
NUMBER = {1},
MONTH = {July},
VOLUME = {176},
YEAR = {1945},
PAGES = {101--108},
NOTE = {Volltext im Internet unter
\url{http://www.theatlantic.com/magazine/archive/1945/07/as-we-may-think/303881/
}. Letzter Zugriff: 5.3.2013.},
}

@INCOLLECTION{ColeJohnson1996,
AUTHOR = {Cole, Paul and Johnson, Eunice C.},
EDITOR = {Lloyd, Peter and Whitehead, Roger},
TITLE = {Lotus Development: Team Room -- A Collaborative Workspace for Cross-Functional Teams},
BOOKTITLE = {Transforming Organizations through Groupware: Lotus Notes in Action},
CHAPTER = {3},
TYPE = {Buchkapitel},
ADDRESS = {London},
PUBLISHER = {Springer},
ISBN = {3-540-19961-6},
YEAR = {1996},
PAGES = {23--38},
}

@INCOLLECTION{Condon1993,
AUTHOR = {Condon, C.},
EDITOR = {Easterbrook, Steven Michael},
TITLE = {The Computer Won't Let Me: Coorperation, Conflict and the Ownership of Information},
BOOKTITLE = {CSCW: Coorporation or Conflict?},
CHAPTER = {Chapter 8},
ADDRESS = {London},
PUBLISHER = {Springer},
SERIES = {Computer Supported Cooperative Work},
ISBN = {0-387-19755-9},
YEAR = {2012},
PAGES = {171--185},
}

@INPROCEEDINGS{CruzCorreiaParedesFonsecaMorgadoMartins2012,
AUTHOR = {Cruz, Armando and Correia, Ant{\'o}nio and Paredes, Hugo and Fonseca, Benjamim and Morgado, Leonel and Martins, Paulo},
EDITOR = {Herskovic, Valeria and Hoppe, H. Ulrich and Jansen, Marc and Ziegler, J{\"u}rgen},
TITLE = {Towards an Overarching Classification Model of CSCW and Groupware: A Socio-technical Perspective},
BOOKTITLE = {Collaboration and Technology: 18th International Conference, CRIWG 2012, Raesfeld, Germany, September 16-19, 2012},
PADDRESS = {Berlin},
ADDRESS = {Raesfeld, Germany},
PUBLISHER = {Springer},
SERIES = {Lecture Notes in Computer Science},
VOLUME = {7493},
ISBN = {978-3-642-33283-8},
YEAR = {2012},
PAGES = {41--56},
}

@BOOK{Egger1996,
AUTHOR = {Egger, Edeltraud},
TITLE = {Computer Supported Cooperative Work: The Bargaining Aspect},
ADDRESS = {Frankfurt/Main},
PUBLISHER = {Peter Lang},
ISBN = {978-3-631-49240-6},
YEAR = {1996},
PAGES = {217},
ABSTRACT = {The book deals with the bargaining aspect of computer supported cooperative
work. Time-management of working groups has to include personal time- and task
preferences of the group members. Therefore the book deals with various issues
of work distribution, in particular with conflict handling and its technical
support. The book offers an interdisciplinary treatment of time aspects in
working groups. Besides theoretical investigation from several different
scientific fields empirical case-studies are presented.
Contents: A brief history of CSCW, CSCW: The State of the Art - CSCW: The
Bargaining Aspect - The contribution of sociology, operations research and
microeconomics.
The Author: Edeltraud Egger was born in 1964. From 1982 to 1987 she studied
Computer Science at the Technical University of Vienna; in 1990 she received
her Ph.D. in Computer Science; since 1991 she is Assistant Professor at the
Technical University of Vienna, Department of CSCW. Since 1993 she has been an
APART- (Austrian Program for Advanced Research and Technology) scholar of the
Austrian Academy of Sciences.},
}

@ARTICLE{EllisGibbsRein1991,
AUTHOR = {Ellis, Clarance A. and Gibbs, Sanford J. and Rein, Gail L.},
JOURNAL = {Communications of the ACM},
TITLE = {Groupware - Some Issues and Experiences},
NUMBER = {1},
PUBLISHER = {ACM},
VOLUME = {34},
YEAR = {1991},
PAGES = {38--58},
}

@MISC{Engelbart-Videos-1968,
AUTHOR = {Engelbart, Douglas C.},
TITLE = {Video clips of the original 1968 Fall Joint Computer Conference demo of the Augment Research Center},
HOWPUBLISHED = {MouseSite, a resource for exploring the history of human computer interaction beginning with the pioneering work of Douglas Engelbart and his colleagues at Stanford Research Institute in the 1960s.},
YEAR = {1968},
NOTE = {http://sloan.stanford.edu/mousesite/. Letzter Zugriff: 2.6.2013.},
}

@INCOLLECTION{EngelbartEnglish-4-In-CSCWGreif1988,
AUTHOR = {Engelbart, Douglas C. and Englisch, William K.},
EDITOR = {Greif, Irene},
TITLE = {A Research Center for Augmenting Human Intellect},
BOOKTITLE = {Computer-Supported Cooperative Work: A Book of Readings},
CHAPTER = {4},
ADDRESS = {San Mateo},
PUBLISHER = {Morgan Kaufmann},
ISBN = {0-934613-57-5},
YEAR = {1988},
PAGES = {81--105},
}

@INCOLLECTION{Engelbart-3-In-CSCWGreif1988,
AUTHOR = {Engelbart, Douglas C.},
EDITOR = {Greif, Irene},
TITLE = {Toward High-Performance Knowledge Workers},
BOOKTITLE = {Computer-Supported Cooperative Work: A Book of Readings},
CHAPTER = {3},
ADDRESS = {San Mateo},
PUBLISHER = {Morgan Kaufmann},
ISBN = {0-934613-57-5},
YEAR = {1988},
PAGES = {67--78},
}

@INCOLLECTION{Engelbart-5-In-CSCWGreif1988,
AUTHOR = {Engelbart, Douglas C.},
EDITOR = {Greif, Irene},
TITLE = {Authorship Provisions in AUGMENT},
BOOKTITLE = {Computer-Supported Cooperative Work: A Book of Readings},
CHAPTER = {5},
ADDRESS = {San Mateo},
PUBLISHER = {Morgan Kaufmann},
ISBN = {0-934613-57-5},
YEAR = {1988},
PAGES = {107--126},
}

@INPROCEEDINGS{Ensor1990,
AUTHOR = {Ensor, Bob},
EDITOR = {Chew, Jane Carrasco and Whiteside, John},
TITLE = {How can we make groupware practical? (panel)},
BOOKTITLE = {CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},
PADDRESS = {New York, USA},
ADDRESS = {Seattle, USA},
PUBLISHER = {ACM},
ISBN = {0-201-50932-6},
DOI = {10.1145/97243.97259},
YEAR = {1990},
PAGES = {87--89},
}

@BOOK{iXGroupwareStudie2009,
AUTHOR = {Erbe, Andreas and Detken, Kai-Oliver and Grunwald, Lukas and M{\"o}nikes, Klaus and Reetz, Philip and Schommer, Christian and Wagner, Michael P.},
EDITOR = {B{\"o}ttger, Christian},
TITLE = {{iX Studie Groupware: Kommerzielle und Open-Source-Groupware-Systeme im Vergleich}},
ADDRESS = {Hannover},
PUBLISHER = {Heise Zeitschriftenverlag},
EDITION = {{2. {\"u}berarbeitete Auflage}},
MONTH = {December},
YEAR = {2009},
PAGES = {338},
}

@BOOK{Figl2010,
AUTHOR = {Figl, Kathrin},
TITLE = {Team and Media Competencies in Information Systems},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Oldenbourg Verlag},
EDITION = {2nd, Corrected Edition},
ISBN = {978-3-486-59724-0},
YEAR = {2010},
PAGES = {282},
}

@BOOK{FischerWiswede2009,
AUTHOR = {Fischer, Lorenz and Wiswede, G{\"u}nter},
EDITOR = {Woll, Artur},
TITLE = {{Grundlagen der Sozialpsychologie}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Oldenbourg Wissenschaftsverlag},
ISBN = {978-3486587562},
YEAR = {2009},
PAGES = {906},
}

@ARTICLE{FjermestadHiltz2000,
AUTHOR = {Fjermestad, Jerry and Hiltz, Starr Roxanne},
JOURNAL = {Journal of Management Information Systems},
TITLE = {Group Support Systems: A Descriptive Evaluation of Case and Field Studies},
ADDRESS = {Armonk, NY, USA},
NUMBER = {3},
PUBLISHER = {M. E. Sharpe, Inc.},
MONTH = {December},
VOLUME = {17},
ISBN = {0742-1222},
YEAR = {2000},
PAGES = {115--159},
}

@BOOK{FraasMeierPentzold2012,
AUTHOR = {Fraas, Claudia and Meier,Stefan and Pentzold, Christian},
TITLE = {{Online-Kommunikation: Grundlagen, Praxisfelder und Methoden}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Oldenbourg},
ISBN = {978-3-486-59180-4},
YEAR = {2012},
PAGES = {254},
}

@MISC{Freeman-DominoCS,
AUTHOR = {Freeman, Joy},
TITLE = {IBM Notes and Domino Application Development wiki. Page 3: C\&S workflow processes},
HOWPUBLISHED = {\url{http://www-10.lotus.com/ldd/ddwiki.nsf/dx/cs_schema_workflow}},
YEAR = {2013},
PAGES = {3},
NOTE = {Letzter Zugriff: 06.11.2013},
}

@INPROCEEDINGS{Gerhart1989,
AUTHOR = {Gerhart, S. L.},
TITLE = {The MCC Software Technology Program},
BOOKTITLE = {Information Processing},
PADDRESS = {Amsterdam, Netherlands},
ADDRESS = {San Francisco, USA},
PUBLISHER = {North-Holland},
VOLUME = {89},
ISBN = {0-444-88015-1},
YEAR = {1989},
PAGES = {883--889},
NOTE = {Conference Information: San Francisco, CA, USA. IFIP. 28 Aug.-1 Sept. 1989},
ABSTRACT = {MCC's Software Technology Program addresses the problem of developing large,
complex, distributed software systems by focusing on two aspects: (1) the
upstream from which formal specifications can emerge to control the downstream
and (2) the coordination of teams of technical designers of such systems. This
paper summarizes the program's consortium context, research philosophy and
current research activities},
}

@ARTICLE{Granovetter1973,
AUTHOR = {Granovetter, Mark S.},
JOURNAL = {American Journal of Sociology},
TITLE = {The Strength of Weak Ties STOR},
NUMBER = {6},
MONTH = {May},
VOLUME = {78},
YEAR = {1973},
PAGES = {1360--1380},
}

@BOOK{GranthamNichols1993,
AUTHOR = {Grantham, Charles E. and Nichols, Larry D.},
TITLE = {The Digital Workplace: Designing Groupware Platforms},
ADDRESS = {115 Fifth Avenue, New York, NY 10003},
PUBLISHER = {Van Nostrand Reinhold},
SERIES = {VNR Computer Library},
ISBN = {0-442-01123-7},
YEAR = {1993},
PAGES = {248},
}

@INCOLLECTION{GreenbergInGreenberg1991,
AUTHOR = {Greenberg, Saul},
TITLE = {Computer-supported cooperative work and groupware},
BOOKTITLE = {Computer-supported cooperative work and groupware},
CHAPTER = {1},
ADDRESS = {London},
PUBLISHER = {Academic Press},
SERIES = {Computers and People},
YEAR = {1991},
PAGES = {1--8},
}

@BOOK{GrossKoch2007,
AUTHOR = {Gross, Tom and Koch, Michael},
EDITOR = {Herczeg, Michael},
TITLE = {Computer-Supported Cooperative Work},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Oldenburg},
SERIES = {Interaktive Medien},
ISBN = {978-3-486-58000-6},
YEAR = {2007},
PAGES = {204},
}

@TECHREPORT{Grudin1991c,
AUTHOR = {Grudin, Jonathan},
TITLE = {Two analyses of CSCW and groupware},
INSTITUTION = {University of Aarhus, Department of Computer Science},
ADDRESS = {Aarhus : Aarhus Universitet, Datalogisk Afdeling},
NUMBER = {PB-323},
MONTH = {July},
ISBN = {0105-8517},
YEAR = {1991},
PAGES = {40},
ABSTRACT = {This report consists of two papers on the topics of computer supported
cooperative work and groupware. The first examines the emergence of CSCW in the
mid-1980s, finding that its timing and composition reflect changes within one
context of systems development, product development. Many of the issues -- and
some of the participants -- have a history in internal systems development;
some confusion of identity in the field may be traced to the merging of these
development paradigms. The second paper examines eight challenges in designing
and evaluating groupware or CSCW applications, challenges that are new for
product or application developers. One that is particularly problematic, due to
the way software products are marketed, is the need to address a range of
organizational factors on a site-by-site basis to obtain acceptance of systems
developed to support groups.},
}

@ARTICLE{Grudin1994,
AUTHOR = {Grudin, Jonathan},
JOURNAL = {Computer},
TITLE = {Computer-Supported Cooperative Work: History and Focus},
NUMBER = {5},
PUBLISHER = {IEEE Computer Society},
VOLUME = {27},
ISBN = {0018-9162},
DOI = {10.1109/2.291294},
YEAR = {1994},
PAGES = {19--26},
ABSTRACT = {CSCW and groupware emerged in the 1980s from shared interests among product
developers and researchers in diverse fields. Today, it must overcome the
difficulties of multidisciplinary interaction. This article describes the
people and the work found under the CSCW umbrella. Issues considered include:
research and design areas, software development, office automation, small-group
versus systems approach, US and European differences; and the history of
groupware.},
}

@INPROCEEDINGS{Grudin1991,
AUTHOR = {Grudin, Jonathan},
EDITOR = {Robertson, Scott P. and Olson, Gary M. and Olson, Judith S.},
TITLE = {CSCW: the convergence of two development contexts},
BOOKTITLE = {CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems},
ORGANIZATION = {ACM},
PADDRESS = {New York, USA},
ADDRESS = {New Orleans, LA, USA},
PUBLISHER = {ACM},
ISBN = {0-89791-383-3},
DOI = {10.1145/108844.108858},
YEAR = {1991},
PAGES = {91--97},
}

@BOOK{Habermas1981,
AUTHOR = {Habermas, J{\"u}rgen},
TITLE = {{Theorie des kommunikativen Handelns: Handlungsrationalit{\"a}t und gesellschaftliche Rationalisierung}},
ADDRESS = {Frankfurt},
PUBLISHER = {Suhrkamp},
VOLUME = {1},
ISBN = {3-518-57583-X},
YEAR = {1981},
PAGES = {632},
}

@INPROCEEDINGS{HahnJarke1989,
AUTHOR = {Hahn, Udo and Jarke, Matthias},
EDITOR = {Bowers, J. and Benford, S.},
TITLE = {Modelling group communication structures: Analysing four European projects},
BOOKTITLE = {Proceedings of the First European Conference on Computer Supported
Cooperative Work (EC-CSCW '89)},
PADDRESS = {New York},
ADDRESS = {Gatwick, London, UK},
PUBLISHER = {ACM Press},
YEAR = {1989},
PAGES = {402--405},
ABSTRACT = {We report on studies of pairs of subjects using a system called
SharedARK (for "Shared Alternate Reality Kit"). In SharedARK, users at separate
workstations interact in real time with the same world of
simulated physical objects. In the experiments, two users are in
separate rooms with a workstation each, and communicate through a high
fidelity, hands-free audio and a camera-monitor device called a "video tunnel"
which enables eye contact. For comparison, we have removed the video tunnel for
some subjects, and have placed other subject pairs in the same room, giving
them only a workstation each. Within SharedARK, subjects are given a
"microworld" within which to solve a problem in everyday physics. Subjects are
videotaped and monitored from a remote room. The protocols have been submitted
to a
preliminary analysis, in which we categorise activities as they relate to use
of the interface, task performance and social interaction. We also catalogue
eye glances and eye contact in terms of their relation to these activities.
Our primary purpose has been to assess the learnability and usability
of this technology, and to identify factors that are important in
facilitating collaborative problem solving by directly comparing
remote, electronically mediated communication with physical
co-presence. We find the system is easily learned and fairly easily
used. Subjects normally find the task engaging, and usually work
together through largely unarticulated task division to obtain at
least a partial understanding of the solution space. Our observations
have led us to the hypothesis that this technology can bring subjects
in some ways closer together than if they were to engage in a similar
task in the real world. We present evidence suggesting that this
artificially enhanced proximity may play a positive role in supporting
non-interface specific discourse and task division negotiation.},
}

@INPROCEEDINGS{Hannapi-Egger1996,
AUTHOR = {Hannapi-Egger, Edeltraud},
EDITOR = {Schiestl, Josef and Schelle, Heinz},
TITLE = {CSCW: Eine 'transdisziplin{\"a}re' Fragestellung},
BOOKTITLE = {Groupware - Software f{\"u}r die Teamarbeit der Zukunft},
ORGANIZATION = {Universit{\"a}t der Bundeswehr},
PADDRESS = {Marburg},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Tectum Verlag},
SERIES = {Reihe Softwaretechnik},
VOLUME = {5},
ISBN = {3-89608-925-0},
YEAR = {1996},
PAGES = {21--30},
}

@BOOK{NotesDominoEffektiv2000,
AUTHOR = {Hasenkamp, Ulrich and Reiss, Oliver and Jenne, Thomas and Goeken, Matthias},
TITLE = {{Notes/Domino effektiv nutzen: Groupware in Fallstudien}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Addison-Wesley},
EDITION = {EDITION-Lotus},
ISBN = {3-8273-1562-X},
YEAR = {2000},
PAGES = {240},
}

@INCOLLECTION{HerrmannInOberquelle1991,
AUTHOR = {Herrmann, Thomas},
TITLE = {{Die Bedeutung menschlicher Kommunikation f{\"u}r die Kooperation und f{\"u}r die Gestaltung computerunterst{\"u}tzter Gruppenarbeit}},
BOOKTITLE = {Kooperative Arbeit und Computerunterst{\"u}tzung},
ADDRESS = {G{\"o}ttingen},
PUBLISHER = {Verlag f{\"u}r Angewandte Psychologie},
SERIES = {Arbeit und Technik: Praxisorientierte Beitr{\"a}ge aus Psychologie und Informatik},
VOLUME = {I},
ISBN = {3-87844-018-9},
YEAR = {1991},
PAGES = {63--78},
}

@BOOK{HertelKonradt2007,
AUTHOR = {Hertel, Guido and Konradt, Udo},
EDITOR = {Herczeg, Michael},
TITLE = {{Telekooperation und virtuelle Teamarbeit}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Oldenbourg},
SERIES = {Lehrbuchreihe Interaktive Medien},
ISBN = {978-3-486-27518-6},
YEAR = {2007},
PAGES = {142},
}

@TECHREPORT{HiltzKerr1981,
AUTHOR = {Hiltz, Starr Roxanne and Kerr, Elaine B.},
TITLE = {Studies of Computer-Mediated Communications Systems: A Synthesis of Findings},
INSTITUTION = {Computerized Conferencing and Communications Center, New Jersey Institute of Technology},
TYPE = {Research Report},
ADDRESS = {New Jersey, USA},
NUMBER = {16},
YEAR = {1981},
PAGES = {586},
NOTE = {Final Report on a Workshop Sponsored by the Division of Information Science and
Technology National Science Foundation. \url{
http://archives.njit.edu/vhlib/cccc-materials/njit-cccc-rr-016/njit-cccc-rr-016.
pdf}. Letzter Zugriff: 21.10.2013},
}

@ARTICLE{Hinrichs1964,
AUTHOR = {Hinrichs, J. R.},
JOURNAL = {Personnel Psychology},
TITLE = {Communication activity of industrial research personnel},
PUBLISHER = {Blackwell},
VOLUME = {17},
ISBN = {0031-5826},
YEAR = {1964},
PAGES = {193--204},
}

@INCOLLECTION{Holtham-In-Lloyd1994,
AUTHOR = {Holtham, Clive},
EDITOR = {Lloyd, Peter},
TITLE = {Groupware: Its Past and Future},
BOOKTITLE = {Groupware in the 21st Century : Computer Supported Cooperative Working Toward the Millennium},
CHAPTER = {1},
ADDRESS = {Westport, Connecticut},
PUBLISHER = {Praeger},
ISBN = {0-275-95091-3},
YEAR = {1994},
PAGES = {3--14},
}

@TECHREPORT{JahresberichtMPI-INF2011,
AUTHOR = {Informatik, Max-Planck-Institut f{\"u}r},
TITLE = {{Bericht 2011}},
INSTITUTION = {Max-Planck-Institut f{\"u}r Informatik},
TYPE = {Jahresbericht},
ADDRESS = {Saarbr{\"u}cken},
YEAR = {2011},
PAGES = {116},
NOTE = {\url{http://www.mpi-inf.mpg.de/publications/curatorship/jahresbericht_11.pdf}.
Letzter Zugriff: 11.11.2013},
}

@MISC{WebsiteMPI-INF,
AUTHOR = {Informatik, Max-Planck-Institut f{\"u}r},
TITLE = {{Zielsetzung}},
HOWPUBLISHED = {Deutsche Webseite des Internet-Auftritts des Max-Planck-Insituts f{\"u}r Informatik, \url{http://www.mpi-inf.mpg.de/about/index_d.html}},
MONTH = {November},
YEAR = {2013},
NOTE = {Letzter Zugriff: 11.11.2013},
}

@BOOK{Johansen1988,
AUTHOR = {Johansen, Robert},
TITLE = {Groupware: Computer Support for Business Teams},
ADDRESS = {New York, London},
PUBLISHER = {Free Press/Collier Macmillan},
SERIES = {Series in communication technology and society},
ISBN = {0-02-916491-5},
YEAR = {1988},
PAGES = {205},
NOTE = {with contributions by Jeff Charles, Robert Mittman, Paul Saffo},
}

@INCOLLECTION{Johnson-Lenz1982,
AUTHOR = {Johnson-Lenz, Peter and Johnson-Lenz, Trudy},
TITLE = {Groupware: The Process and Impacts of Design Choices},
BOOKTITLE = {Computer-Mediated Communications Systems. Status and Evaluation},
CHAPTER = {2: System Design},
ADDRESS = {New York},
PUBLISHER = {Academic Press},
SERIES = {Human Communication Research Series},
ISBN = {0-12-404980-X},
YEAR = {1982},
PAGES = {45--55},
NOTE = {gek{\"u}rzte Version des Originalartikels: \cite{Johnson-Lenz1981}},
}

@INPROCEEDINGS{Johnson-Lenz1981,
AUTHOR = {Johnson-Lenz, Peter and Johnson-Lenz, Trudy},
EDITOR = {Hiltz, Starr Roxanne and Kerr, Elaine B.},
TITLE = {Consider the Groupware: Design and Group Process Impacts on Communication in the Electronic Medium},
BOOKTITLE = {Studies of Computer-Mediated Communications Systems: A Synthesis of Findings. Final Report on a Workshop Sponsored by the Division of Information Science and Technology, National Science Foundation, (IST-8018077 to Upsala College)},
INSTITUTION = {New Jersey Institute of Technology},
TYPE = {Research Report},
PADDRESS = {New Jersey, USA},
NUMBER = {16},
PUBLISHER = {Computerized Conferencing and Communications Center, New Jersey Institute of Technology},
YEAR = {1981},
PAGES = {255--293},
NOTE = {\url{
http://archives.njit.edu/vhlib/cccc-materials/njit-cccc-rr-016/njit-cccc-rr-016.
pdf}, letzter Zugriff: 7.11.2013},
}

@MISC{Johnson-Lenz1998,
AUTHOR = {Johnson-Lenz, Peter and Johnson-Lenz, Trudy},
TITLE = {Groupware: Coining and Defining It},
HOWPUBLISHED = {Internet-Seiten der Awakening Technology, 8340 SW 6th Ave, Portland, Oregon 97219, USA.},
MONTH = {October},
YEAR = {1998},
PAGES = {1},
NOTE = {\url{
http://nexus.awakentech.com:8080/at/Awaken.nsf/0/0530daecb494886c882564650065e41
8?OpenDocument}. Letzter Zugriff: 3.6.2013},
}

@ARTICLE{KatzenbachSmith1993,
AUTHOR = {Katzenbach, Jon R. and Smith, Douglas K.},
JOURNAL = {Harvard Business Review},
TITLE = {The Discipline of Teams},
ADDRESS = {Boston},
NUMBER = {2},
PUBLISHER = {Harvard Business School Publishing},
VOLUME = {71},
ISBN = {0017-8012},
YEAR = {1993},
PAGES = {111--120},
ABSTRACT = {Groups don't become teams just because that is what someone calls them. Nor do
teamwork values alone ensure team performance. So what is a team? How can
managers know when the team option makes sense, and what can they do to ensure
team success? In this groundbreaking March 1993 article, authors Jon Katzenbach
and Douglas Smith answer these questions and outline the discipline that
defines a real team. The essence of a team is shared commitment. Without it,
groups perform as individuals; with it, they become a powerful unit of
collective performance. The best teams invest a tremendous amount of time
shaping a purpose that they can own. They also translate their purpose into
specific performance goals. And members of successful teams pitch in and become
accountable with and to their teammates. The fundamental distinction between
teams and other forms of working groups turns on performance. A working group
relies on the individual contributions of its members for collective
performance. But a team strives for something greater than its members could
achieve individually: An effective team is always worth more than the sum of
its parts. The authors identify three kinds of teams: those that recommend
things--task forces or project groups; those that make or do
things--manufacturing, operations, or marketing groups; and those that run
things--groups that oversee some significant functional activity. For managers,
the key is knowing where in the organization these teams should be encouraged.
Managers who can foster team development in the right place at the right time
prime their organizations for top performance. },
}

@BOOK{KhoshafianBuckiewicz1995,
AUTHOR = {Khoshafian, Setrag and Buckiewicz, Marek},
TITLE = {Introduction to Groupware, Workflow, and Workgroup Computing},
ADDRESS = {New York},
PUBLISHER = {John Wiley},
EDITION = {First},
ISBN = {0-471-02946-7},
YEAR = {1995},
PAGES = {376},
}

@BOOK{KochRichter2009,
AUTHOR = {Koch, Michael and Richter, Alexander},
TITLE = {{Enterprise 2.0: Planung, Einf{\"u}hrung und erfolgreicher Einsatz
von Social Software in Unternehmen}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Oldenbourg Verlag},
EDITION = {2., aktualisierte und erweiterte Auflage},
ISBN = {978-3-486-59054-8},
YEAR = {2009},
PAGES = {259},
}

@MISC{Koch2007,
AUTHOR = {Koch, Michael},
TITLE = {{Was ist Groupware?}},
HOWPUBLISHED = {Communixx. Forschung und Entwicklung rund um den Einsatz von Social Software, CSCW und Community-Unterst{\"u}tzung. Blog von Michael Koch},
MONTH = {July},
YEAR = {2007},
NOTE = {\url{http://www.communixx.de/2007/07/was-ist-groupware/}. Letzter Zugriff:
8.11.2013},
}

@BOOK{Kuhlen1995,
AUTHOR = {Kuhlen, Rainer},
TITLE = {{Informationsmarkt. Chancen und Risiken der Kommerzialisierung von Wissen}},
ADDRESS = {Konstanz},
PUBLISHER = {UVK},
MONTH = {April},
SERIES = {Schriften zur Informationswissenschaft},
VOLUME = {15},
ISBN = {978-3-87940-529-9},
YEAR = {1995},
PAGES = {612},
}

@INCOLLECTION{MaassinOberquelle1991,
AUTHOR = {Maa{\ss}, Susanne},
TITLE = {{Computergest{\"u}tzte Kommunikation und Kooperation}},
BOOKTITLE = {Kooperative Arbeit und Computerunterst{\"u}tzung: Stand und Perspektiven},
ADDRESS = {G{\"o}ttingen},
PUBLISHER = {Verlag f{\"u}r Angewandte Psychologie},
SERIES = {Arbeit und Technik: Praxisorientierte Beitr{\"a}ge aus Psychologie und Informatik},
VOLUME = {1},
YEAR = {1991},
PAGES = {11--35},
}

@TECHREPORT{MaloneCrowston1991,
AUTHOR = {Malone, Thomas W. and Crowston, Kevin},
TITLE = {Towards an Interdisciplinary Theory of Coordination},
INSTITUTION = {Center for Coordination Science, Sloan School of Management, Massachusetts Institute of Technology},
TYPE = {CCS TR\# 120, SS WP\# 3294-91-MSA},
ADDRESS = {Cambridge, MA},
NUMBER = {120},
MONTH = {April},
YEAR = {1991},
PAGES = {45},
NOTE = {Volltext verf{\"u}gbar via
\url{http://dspace.mit.edu/handle/1721.1/2356?show=full}. Letzter Zugriff:
15.09.2013},
}

@INCOLLECTION{Malone-12-In-CSCWGreif1988,
AUTHOR = {Malone, Thomas W. and Grant, Kenneth R. and Lai, Kum-Yew and Rao, Ramana and Rosenblitt, David},
EDITOR = {Greif, Irene},
TITLE = {Semistructured Messages are Surprisingly Useful for Computer-Supported Coordination},
BOOKTITLE = {Computer-Supported Cooperative Work: A Book of Readings},
CHAPTER = {12},
ADDRESS = {San Mateo},
PUBLISHER = {Morgan Kaufmann},
ISBN = {0-934613-57-5},
YEAR = {1988},
PAGES = {311--331},
}

@ARTICLE{MaloneCrowston1994,
AUTHOR = {Malone, Thomas W. and Crowston, Kevin},
JOURNAL = {ACM Computing Surveys},
TITLE = {The Interdisciplinary Study of Coordination},
ADDRESS = {New York, NY},
NUMBER = {1},
PUBLISHER = {ACM},
MONTH = {March},
VOLUME = {26},
ISBN = {0360-0300},
YEAR = {1994},
PAGES = {87--118},
}

@ARTICLE{MandviwallaOlfman1994,
AUTHOR = {Mandviwalla, Munir and Olfman, Lorne},
JOURNAL = {ACM Transactions on Computer-Human Interaction},
TITLE = {What Do Groups Need? A Proposed Set of Generic Groupware Requirements},
NUMBER = {3},
MONTH = {September},
VOLUME = {1},
ISBN = {1073-0516},
YEAR = {1994},
PAGES = {245--268},
}

@BOOK{MankinCohenBikson1996,
AUTHOR = {Mankin, Don and Cohen, Susan G. and Bikson, Tora K.},
TITLE = {Teams and Technology: Fulfilling the Promise of the New Organization},
ADDRESS = {Boston, USA},
PUBLISHER = {Harvard Business School Press},
ISBN = {0-87584-399-9},
YEAR = {1996},
PAGES = {284},
ABSTRACT = {Based on the authors' research and experience in more than 100 organizations -
large and small, high- and low-tech, service and product providers - "Teams and
Technology" shows how to develop new information systems that support
collaborative work, how to build teams that take advantage of technological
potential, and how to create an organization with a structure and policies that
support the synergy of teams and technology. },
}

@INCOLLECTION{McGrath1984,
AUTHOR = {McGrath, Joseph E.},
TITLE = {A Typology of Tasks},
BOOKTITLE = {Groups: Interaction and Performance},
CHAPTER = {Chapter Five},
TYPE = {Buchkapitel},
ADDRESS = {Englewood Cliffs, New Jersey},
PUBLISHER = {Prentice-Hall},
ISBN = {0-13-365700-0},
YEAR = {1984},
PAGES = {53--66},
NOTE = {\url{http://users.ece.utexas.edu/~perry/education/382v-s08/papers/mcgrath84.pdf}
. Letzter Zugriff: 20.10.2013},
}

@INPROCEEDINGS{Nunamaker-etal-In-ColemanKhanna1995,
AUTHOR = {Nunamaker Jr., Jay F. and Briggs, Robert O. and Mittleman, Daniel D.},
EDITOR = {Coleman, David and Khanna, Raman},
TITLE = {Electronic Meeting Systems: Ten Years of Lessons Learned},
BOOKTITLE = {Groupware: Technology and Applications},
PADDRESS = {Upper Saddle River, NJ, USA},
ADDRESS = {-},
PUBLISHER = {Prentice Hall},
ISBN = {0-13-305194-3},
YEAR = {1995},
PAGES = {149--193},
}

@INCOLLECTION{Oberquelle1991,
AUTHOR = {Oberquelle, Horst},
EDITOR = {Oberquelle, Horst},
TITLE = {{Kooperative Arbeit und menschengerechte Groupware als Herausforderung f{\"u}r die Software-Ergonomie}},
BOOKTITLE = {Kooperative Arbeit und Computerunterst{\"u}tzung},
ADDRESS = {G{\"o}ttingen},
PUBLISHER = {Verlag f{\"u}r Angewandte Psychologie},
SERIES = {Arbeit und Technik: Praxisorientierte Beitr{\"a}ge aus Psychologie und Informatik},
VOLUME = {I},
ISBN = {3-87844-018-9},
YEAR = {1991},
PAGES = {1--10},
}

@INPROCEEDINGS{Oberquelle1994,
AUTHOR = {Oberquelle, Horst},
EDITOR = {Hartmann, Anja and Herrmann, Thomas and Rohde, Markus and Wulf, Volker},
TITLE = {{Situationsbedingte und benutzerorientierte Anpa{\ss}barkeit von Groupware}},
BOOKTITLE = {Menschengerechte Groupware: Software-ergonomische Gestaltung und partizipative Umsetzung},
ORGANIZATION = {German Chapter of the ACM},
TYPE = {Workshop},
PADDRESS = {Stuttgart},
ADDRESS = {Bonn},
PUBLISHER = {B. G. Teubner},
SERIES = {Berichte des German Chapter of the ACM},
VOLUME = {42},
YEAR = {1994},
PAGES = {31},
}

@BOOK{OpperFersko-Weiss1992,
AUTHOR = {Opper, Susanna and Fersko-Weiss, Henry},
TITLE = {Technology for Teams: Enhancing Productivity in Networked Organisations},
ADDRESS = {New York},
PUBLISHER = {Van Nostrand Reinhold},
SERIES = {VNR Computer Library},
ISBN = {0-442-23928-9},
YEAR = {1992},
PAGES = {181},
NOTE = {Foreword by Patricia Seybold},
}

@BOOK{Oravec1996,
AUTHOR = {Oravec, Jo Ann},
TITLE = {Virtual Individuals, Virtual Groups : Human Dimensions of Groupware and Computer Networking},
ADDRESS = {New York},
PUBLISHER = {Cambridge University Press},
SERIES = {Cambridge Series on Human-Computer Interaction},
ISBN = {052145493X},
YEAR = {1996},
PAGES = {389},
}

@INCOLLECTION{Perry-In-ColemanKhanna1995,
AUTHOR = {Perry, Jack},
EDITOR = {Coleman, David and Khanna, Raman},
TITLE = {Group Calendaring and Scheduling},
BOOKTITLE = {Groupware: Technology and Applications},
CHAPTER = {Chapter 4},
ADDRESS = {Upper Saddle River, NJ, USA},
PUBLISHER = {Prentice Hall},
ISBN = {0-13-305194-3},
YEAR = {1995},
PAGES = {101--119},
}

@BOOK{Petrovic1993,
AUTHOR = {Petrovic, Otto},
TITLE = {Workgroup Computing - Computergest{\"u}tzte Teamarbeit : Informationstechnologische Unterst{\"u}tzung f{\"u}r teambasierte Organisationsformen},
ADDRESS = {Heidelberg},
PUBLISHER = {Physica Verlag},
SERIES = {Beitr{\"a}ge zur Wirtschaftsinformatik},
VOLUME = {8},
ISBN = {3790807052},
YEAR = {1993},
PAGES = {272},
ABSTRACT = {Kernthema dieses Buches ist der Zusammenhang von neuen Formen der
Unternehmensorganisation mit computergest{\"u}tzten Technologien zur Unterst{\"u}tzung
kooperativer Prozesse. Zur Darstellung des Stoffes werden zun{\"a}chst wesentliche
{\"A}nderungen in den Unternehmensumwelten dargestellt, welche zu teambasierten
Organisationsformen f{\"u}hren. Danach wird untersucht, welche Formen des
Computereinsatzes die neuen Strukturen unterst{\"u}tzen. Die Besonderheit dieses
Buches liegt einerseits in der umfassenden Darstellung der neuen Technologie
des Workgroup Computing und andererseits in der integrierten Sichtweise
technologischer und humanzentrierter Managementaspekte. Als wesentliches
wissenschaftliches Ergebnis ist eine umfassende empirische Erhebung zum
Meetingmanagement von F{\"u}hrungskr{\"a}ften sowie die Entwicklung des Grazer
Integrierten Electronic Meeting Managements - ein System zur Unterst{\"u}tzung von
Meetings - anzuf{\"u}hren.
Ziel des Buches ist die Darstellung des Workgroup Computing auf Theoriebasis
und anhand konkreter Anwendungsf{\"a}lle. Der besondere Nutzen liegt in einer
umfassenden Darstellung aus der Sicht der Informatik und der
Betriebswirtschaft, was als eine konkrete Leitlinie f{\"u}r die betriebliche
Nutzung von Workgroup Computing dient. Abschlie{\ss}end sei darauf hingewiesen, da{\ss}
es sich bei dieser Arbeit um die erste deutschsprachige Monographie zur
informationstechnologischen Unterst{\"u}tzung kooperativer Prozesse handelt. Das
entwickelte und beschriebene System zur Unterst{\"u}tzung von Meetings stellt eine
weltweite Innovation dar. },
}

@INCOLLECTION{PiepenburgInOberquelle1991,
AUTHOR = {Piepenburg, Ulrich},
TITLE = {{Ein Kozept von Kooperation und die technische Unterst{\"u}tzung kooperativer Prozesse}},
BOOKTITLE = {Kooperative Arbeit und Computerunterst{\"u}tzung},
ADDRESS = {G{\"o}ttingen},
PUBLISHER = {Verlag f{\"u}r Angewandte Psychologie},
SERIES = {Arbeit und Technik: Praxisorientierte Beitr{\"a}ge aus Psychologie und Informatik},
VOLUME = {I},
ISBN = {3-87844-018-9},
YEAR = {1991},
PAGES = {79--98},
}

@INPROCEEDINGS{Root-in-CSCW88,
AUTHOR = {Root, Robert W.},
EDITOR = {Greif, Irene},
TITLE = {Design of a Multi-Media Vehicle for Social Browsing},
BOOKTITLE = {Proceedings of the 1988 ACM conference on Computer-supported cooperative work},
PADDRESS = {New York},
ADDRESS = {Portland, Oregon, United States},
PUBLISHER = {ACM Press},
ISBN = {0897912829},
YEAR = {1988},
PAGES = {25--38},
}

@BOOK{Sader1976,
AUTHOR = {Sader, Manfred},
TITLE = {{Psychologie der Gruppe}},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Juventa},
SERIES = {Grundlagentexte der Psychologie},
ISBN = {3779903156},
YEAR = {1976},
PAGES = {231},
NOTE = {Die aktuelle Auflage dieser Monographie erschien im Jahr 2002 },
}

@INPROCEEDINGS{Samarasan1988,
AUTHOR = {Samarasan, Dhanesh},
TITLE = {Collaborative modeling and negotiation},
BOOKTITLE = {Conference on Supporting Group Work: Conference Sponsored by ACM SIGOIS and IEEECS TC-OA on Office information systems},
PADDRESS = {New York},
ADDRESS = {Palo Alto, USA},
PUBLISHER = {ACM Press},
MONTH = {March},
ISBN = {0-89791-261-6},
YEAR = {1988},
PAGES = {9--21},
NOTE = {Also published in: ACM SIGOIS Bulletin, Band 9, Ausgabe 2-3, April \& July
1988, Seiten: 9 - 21, 1988},
ABSTRACT = {New problems in negotiation call for a new framework of solutions. Negotiation
management, one such framework, has at its heart the application of computer
models and related technology to a collaborative effort at dispute resolution.
In this paradigm, negotiation is treated as a communicative and
knowledge-intensive group problem-solving process. Easily accessible techniques
are being developed for modeling both the process and substance of negotiation.
In addition, tools are being designed for negotiators to use in risk and
decision analysis, optimization, and precedent analysis. This paper outlines a
synthesis of these elements in an integrated computer environment for
negotiation management. },
}

@ARTICLE{Sanford1988,
AUTHOR = {Sanford, D. L.},
JOURNAL = {IEEE Transactions of systems, man and cypernetics},
TITLE = {A theory of dialogue structures to help manage human-computer interaction},
NUMBER = {4},
PUBLISHER = {IEEE},
VOLUME = {18},
YEAR = {1988},
PAGES = {567--574},
}

@INPROCEEDINGS{Schiestl1996,
AUTHOR = {Schiestl, Josef},
EDITOR = {Schiestl, Josef and Schelle, Heinz},
TITLE = {Groupware als Computerunterst{\"u}tzung organisatorischer Kommunikation},
BOOKTITLE = {Groupware - Software f{\"u}r die Teamarbeit der Zukunft},
ORGANIZATION = {Universit{\"a}t der Bundeswehr},
PADDRESS = {Marburg},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {Tectum Verlag},
SERIES = {Reihe Softwaretechnik},
VOLUME = {5},
ISBN = {3-89608-925-0},
YEAR = {1996},
PAGES = {1--20},
}

@UNPUBLISHED{BannonSchmidt1990,
AUTHOR = {Schmidt, Kjeld and Bannon, Liam},
TITLE = {CSCW, or What's in a name?},
YEAR = {1990},
NOTE = {Unpublished Manusscript: \url{http://cscw.dk/schmidt/papers/cscw_name.pdf},
letzter Zugriff: 14.10.2013},
}

@INCOLLECTION{SchmidtRodden1996,
AUTHOR = {Schmidt, Kjeld and Rodden, Tom},
EDITOR = {Shapiro, Dan and Tauber, Michael and Traunm{\"u}ller, Roland},
TITLE = {Putting it all together: Requirements for a CSCW platform},
BOOKTITLE = {The Design of Computer-Supported Cooperative Work and Groupware Systems},
ADDRESS = {Amsterdam},
PUBLISHER = {North-Holland Elsevier},
YEAR = {1996},
PAGES = {157--176},
NOTE = {Volltext verf{\"u}gbar unter: \url
{http://www.itu.dk/people/ljc/speciale/tekster/cscw\_platform.pdf}, letzter
Zugriff: 14.10.2013},
}

@BOOK{Schneider1975,
AUTHOR = {Schneider, Hans-Dieter},
TITLE = {Kleingruppenforschung},
ADDRESS = {Stuttgart},
PUBLISHER = {Teubner},
SERIES = {Teubner Studienskripten},
VOLUME = {44},
ISBN = {3519100444},
YEAR = {1975},
PAGES = {343},
NOTE = {Die aktuelle 2. Auflage erschien 1985},
}

@INPROCEEDINGS{SmithOSheaOMalleyScanlonTaylor1989,
AUTHOR = {Smith, Randall B. and O'Shea, , Tim and O'Malley,Claire and Scanlon, E. and Taylor, J.},
EDITOR = {Bowers, J. and Benford, S.},
TITLE = {Preliminary experiments with a distributed, multi-media, problem
solving environment},
BOOKTITLE = {Proceedings of the First European Conference on Computer Supported
Cooperative Work (EC-CSCW '89)},
PADDRESS = {New York},
ADDRESS = {Gatwick, London, UK},
PUBLISHER = {ACM Press},
YEAR = {1989},
PAGES = {19--34},
ABSTRACT = {We report on studies of pairs of subjects using a system called
SharedARK (for "Shared Alternate Reality Kit"). In SharedARK, users at separate
workstations interact in real time with the same world of
simulated physical objects. In the experiments, two users are in
separate rooms with a workstation each, and communicate through a high
fidelity, hands-free audio and a camera-monitor device called a "video tunnel"
which enables eye contact. For comparison, we have removed the video tunnel for
some subjects, and have placed other subject pairs in the same room, giving
them only a workstation each. Within SharedARK, subjects are given a
"microworld" within which to solve a problem in everyday physics. Subjects are
videotaped and monitored from a remote room. The protocols have been submitted
to a
preliminary analysis, in which we categorise activities as they relate to use
of the interface, task performance and social interaction. We also catalogue
eye glances and eye contact in terms of their relation to these activities.
Our primary purpose has been to assess the learnability and usability
of this technology, and to identify factors that are important in
facilitating collaborative problem solving by directly comparing
remote, electronically mediated communication with physical
co-presence. We find the system is easily learned and fairly easily
used. Subjects normally find the task engaging, and usually work
together through largely unarticulated task division to obtain at
least a partial understanding of the solution space. Our observations
have led us to the hypothesis that this technology can bring subjects
in some ways closer together than if they were to engage in a similar
task in the real world. We present evidence suggesting that this
artificially enhanced proximity may play a positive role in supporting
non-interface specific discourse and task division negotiation.},
}

@INCOLLECTION{SodhiInMeiliRohracher1963,
AUTHOR = {Sodhi, Kripal Singh},
EDITOR = {Meili, Richard and Rohracher, Hubert},
TITLE = {{Sozialpsychologie, I: Der Einflu{\ss} der Gruppe auf das Individiuum}},
BOOKTITLE = {Lehrbuch der experimentellen Psychologie},
ADDRESS = {Bern},
PUBLISHER = {Huber},
ISBN = {B0000BKUHZ},
YEAR = {1963},
PAGES = {354--387},
}

@BOOK{SproullKiesler1991,
AUTHOR = {Sproull, Lee and Kiesler, Sara},
TITLE = {Connections: New Ways of Working in the Networked Organization},
ADDRESS = {Cambridge, Massachusetts},
PUBLISHER = {The MIT Press},
EDITION = {Second printing, 1992},
ISBN = {0-262-69158-2},
YEAR = {1991},
PAGES = {212},
}

@BOOK{TeufelSauterMuehlherrBauknecht1995,
AUTHOR = {Teufel, Stephanie and Sauter, Christian and M{\"u}hlherr, Thomas and Bauknecht, Kurt},
TITLE = {{Computerunterst{\"u}tzung f{\"u}r die Gruppenarbeit}},
ADDRESS = {Bonn},
PUBLISHER = {Addison-Wesley},
SERIES = {Wirtschaftinformatik},
ISBN = {3-89319-878-4},
YEAR = {1995},
PAGES = {278},
}

@INPROCEEDINGS{Ungeheuer1982,
AUTHOR = {Ungeheuer, Gerold},
EDITOR = {Ungeheuer, Gerold},
TITLE = {{Vor-Urteile {\"u}ber Sprechen, Mitteilen, Verstehen}},
BOOKTITLE = {Kommunikationstheoretische Schriften I: Sprechen, Mitteilen, Verstehen},
PADDRESS = {Aachen},
ADDRESS = {-},
PUBLISHER = {Rader},
SERIES = {Aachener Studien zur Semiotik und Kommunikationsforschung},
VOLUME = {14},
YEAR = {1982},
PAGES = {290--338},
}

@INCOLLECTION{Vogel1991,
AUTHOR = {Vogel, Elisabeth},
TITLE = {Informationsmanagement. Stand und Perspektiven des Managements von Informationsresourcen},
BOOKTITLE = {Grundlagen der praktischen Information und Dokumentation},
CHAPTER = {F. Infrastruktur der Information und Dokumentation},
TYPE = {Buchkapitel},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {K.G.Saur},
EDITION = {3. v{\"o}llig neu gefa{\ss}te Ausgabe},
ISBN = {3-598-11048-0},
YEAR = {1991},
PAGES = {897--927},
}

@BOOK{Wagner1995,
AUTHOR = {Wagner, Michael P.},
TITLE = {Groupware und neues Management : Einsatz geeigneter Softwaresysteme f{\"u}r flexiblere Organisationen},
ADDRESS = {Braunschweig},
PUBLISHER = {Vieweg},
SERIES = {Business computing},
ISBN = {3-528-05414-X},
YEAR = {1995},
PAGES = {236},
}

@BOOK{Watzlawik1974,
AUTHOR = {Watzlavik, P. and Beavin, J. and Jackson, D. D.},
TITLE = {{Menschliche Kommunikation. Formen, St{\"o}rungen, Paradoxien}},
ADDRESS = {Bern, Stuttgart, Wien},
PUBLISHER = {Huber},
YEAR = {1975},
}

@INCOLLECTION{Whitehead1996,
AUTHOR = {Whitehead, Roger},
EDITOR = {Lloyd, Peter and Whitehead, Roger},
TITLE = {Making Use of the Case Studies},
BOOKTITLE = {Transforming Organizations through Groupware: Lotus Notes in Action},
CHAPTER = {2},
TYPE = {Buchkapitel},
ADDRESS = {London},
PUBLISHER = {Springer},
ISBN = {3-540-19961-6},
YEAR = {1996},
PAGES = {12--22},
}

@MISC{Wikipedia:Groupware2013,
AUTHOR = {Wikipedia},
TITLE = {{Groupware}},
HOWPUBLISHED = {\url{http://de.wikipedia.org/wiki/Groupware}},
YEAR = {2013},
NOTE = {Letzter Zugriff: 17.09.2013},
}

@BOOK{WinogradFlores1989,
AUTHOR = {Winograd, Terry and Flores, Fernando},
TITLE = {{Erkenntnis Maschinen Verstehen. Zur Neugestaltung von Computersystemen}},
ADDRESS = {Berlin},
PUBLISHER = {Rotbuch},
ISBN = {3880227500},
YEAR = {1989},
PAGES = {352},
}

@BOOK{Wunderlich1976,
AUTHOR = {Wunderlich, Dieter},
TITLE = {{Studien zur Sprechakttheorie}},
ADDRESS = {Frankfurt},
PUBLISHER = {Suhrkamp},
ISBN = {3518277723},
YEAR = {1976},
PAGES = {300},
}

@BOOK{Zimbardo1992,
AUTHOR = {Zimbardo, Philip G.},
TITLE = {Psychologie},
ADDRESS = {Berlin},
PUBLISHER = {Springer},
EDITION = {5., neu {\"u}bers. u. bearb.},
ISBN = {3540121234},
YEAR = {1992},
PAGES = {784},
}

@INCOLLECTION{ZimmermannInBuderRehfeldSeeger91,
AUTHOR = {Zimmermann, Harald H.},
EDITOR = {Buder, Marianne and Rehfeld, Werner and Seeger, Thomas},
TITLE = {{Informationswissenschaft an der Universit{\"a}t des Saarlandes ("`Saarbr{\"u}cker Modell"')}},
BOOKTITLE = {Grundlagen der praktischen Information und Dokumentation: Ein Handbuch zur Einf{\"u}hrung in die fachliche Informationsarbeit},
CHAPTER = {G~6},
ADDRESS = {M{\"u}nchen},
PUBLISHER = {K. G. Sauer Verlag},
EDITION = {{3. v{\"o}llig neu gefa{\ss}te Ausgabe}},
ISBN = {3-598-11048-0},
YEAR = {1991},
PAGES = {1100--1107},
}

@BOOK{LloydWhitehead96,
EDITOR = {Lloyd, Peter and Whitehead, Roger},
TITLE = {Transforming Organisations Through Groupware: Lotus Notes in Action},
ADDRESS = {London},
PUBLISHER = {Springer},
SERIES = {Computer Supported Cooperative Work},
ISBN = {3-540-19961-6},
YEAR = {1996},
PAGES = {198},
NOTE = {Publication date : May, 1996
Series edited by: Dan Diaper and Colston Sanger},
}

@INCOLLECTION{WoelmRolfInOberquelle1991,
AUTHOR = {W{\"o}lm, Julia and Rolf, Arno},
TITLE = {{Zur Geschichte der Gruppenarbeit}},
BOOKTITLE = {Kooperative Arbeit und Computerunterst{\"u}tzung},
ADDRESS = {G{\"o}ttingen},
PUBLISHER = {Verlag f{\"u}r Angewandte Psychologie},
SERIES = {Arbeit und Technik: Praxisorientierte Beitr{\"a}ge aus Psychologie und Informatik},
ISBN = {3-87844-018-9},
YEAR = {1991},
PAGES = {129--147},
}